FREQUENTLY ASKED QUESTIONS
Coming to a show? Here’s the important stuff.
General FAQs
What is The 8x10’s age policy?
MOST shows are 18+. Patrons under the age of 18 may attend with their parent or legal guardian. Any patrons age 20 or younger will owe a $5 cash fee upon entry.
Does The 8x10 sell food?
Yes! Stay tuned for more details.
How do I get to The 8x10?
The 8×10 is located at 10 EAST Cross Street in the Federal Hill neighborhood of Baltimore, MD, 21230. Our entrance is at the corner of East Cross St. and Patapsco St. Look for the purple building.. It’s hard to miss!
The West Street Garage is the closest paid parking garage if you cannot find street parking.
The Cherry Line and CityLink Silver Line stops at the corner of East Cross St. and Light St, 1 block from The 8×10.
Click Here to explore how to get to Federal Hill via MTA’s various modes of transportation.
Tickets
Where should I buy tickets?
TIXR is our official ticketing partner. That’s the safest place to buy. Beware of “Sponsored Ads” when searching for tickets and always start here, on our website, The8x10.com.
Third-party resale sites can charge wildly inflated prices, sell invalid tickets or generally make your evening much more complicated than it needs to be.
If you buy somewhere else, we can’t guarantee the ticket, replace it or refund it.
When in doubt, ask us first.
ADA / Accessibility
Need accommodations? Give us a call or email before the show so we can make sure you’re taken care of. Our entire first floor is wheelchair accessible, and limited ADA seating is available for guests who need a seat.
Balcony Seating
Most shows will have a limited number of seats available upstairs along the side rail overlooking the stage. Seats are first come, first served for those that have purchased balcony seated tickets.
Can I buy tickets at the Box Office?
Yes, during shows and on Fridays from 11am – 6pm, you can purchase tickets in person without most ticketing fees. Tax will apply on all orders, and credit card processing fees apply on all card payment options (anything besides cash and gift cards).
Can I get a refund?
Generally, no. All sales are final unless a show is cancelled or postponed. Ticket insurance is available at checkout if you’re the planning-ahead type.
Can I buy tickets at the door?
If the show isn’t sold out, yep. For a show you really want to see, buying ahead is the move.
What can I bring?
Keep it reasonable. Bags may be subject to search, and no outside food or drinks, weapons, drugs, or anything else that’s obviously going to ruin everyone’s night.
Do I need an ID for entry?
Yep. Bring a valid, non-expired photo ID, especially if you plan on drinking.
Your Tickets
How do I get into the show?
Pull up your TIXR ticket on your phone and we’ll scan you in.
You can also add your ticket to Apple Wallet or Google Wallet ahead of time.
Can I use a screenshot?
Nope. Screenshots won’t scan.
What if I don’t have cell service?
Add your ticket to your phone’s wallet before you arrive and you won’t need it.
What if my phone dies?
Come see us with your photo ID. We’ll do our best to get you sorted.
TRANSFERS, RESALE & SOLD-OUT SHOWS
Can I send my ticket to someone else?
If transfers are enabled for your event, yep. Open the ticket in your TIXR Wallet and select Transfer.
Can I resell my ticket?
If TIXR resale is enabled for a sold-out show, you’ll see the option in your account. Not every event or ticket type is eligible.
The show is sold out. What can I do?
If a Waitlist is available on TIXR, join it. Tickets that become available are offered first come, first served. Waitlist can be found by navigating to the original event page.